Surveying our Culture within and finding out how we can improve! – MAKE IT HAPPEN MONDAY – Episode 33
GW here for another episode of Make it Happen Monday, a motivational minute to help you attack and win the week.
Well, as a business owner I’m constantly concerned and focused on Culture. So, one thing that we did this year that we’ve done in past years but we try to do it at least once a year, is we did a survey among our people and we gave every employee a piece of paper that said, on one side, 3 questions of the 3 things you like about Poly Enterprises and then, on the backside, 3 things that you’d like to see changed about Poly Enterprises. And, not surprising, we’ve garnered from our folks some really good things that we’ve implemented as changes that have helped our Culture and the biggest fear I have is that there’s some kind of crack in the Culture at some level that festers itself and then rises up and unfortunately you lose a good person or a couple good people that really alter your path to success.
So, they turned them in and one of the things that was most prominent, which is not surprising, in something that we know but maybe we don’t pay the day to day attention when we should is that high achievers don’t like mediocre people and mediocre people don’t like high achievers. You know of our sixty people, you know, we probably have 20-25 just ass-kickers and they get frustrated working with people who are just getting by and the people who are just getting by don’t like those high achievers because it makes them look bad. So, what do you do as a business, what do you do about those mediocre people because you don’t want a mediocre person to cost you a high achiever. So what you do is, you work with those mediocre people. You give them extra training, you put them with a mentor, you try to get them on the same page and after efforts of doing that if they just aren’t gonna be a high achiever or they’re not going to fit in, you get them off the bus. One of the biggest mistakes I’ve made over the years is I know somebody doesn’t belong on the bus and I don’t act quick enough and it ends up costing us a high achiever. So, interestingly just getting the results in, again, that’s a prominent factor that high achievers get frustrated with mediocre people and that’s in every team and every organization.
So, just remember… You Can’t Cheat The Grind.